Telephone Attention Services
A professional telephone service is key to transmit an image of seriousness and professionalism to your clients and contacts. Whatever your sector, type of company, size or area of influence, EXCELLENT’s expert team adapts to your needs to offer you the best telephone service.
Why hire a Telephone Attention Service?
- Having a specialized telephone service is the guarantee of being available to your clients without delay or restrictions. Serving a customer over the phone is faster than attending him physically. A quality telephone service will help you serve your customers in a more agile way and increase their satisfaction.
- The EXCELLENT telephone service will allow you to dedicate your time to what really matters for your business or your department. We receive, classify and follow up the calls so that you only attend the most important queries that cannot be resolved by our previously trained agents.
- It is not always easy to communicate with a person at a distance. In addition to knowing how to listen and synthesize customer inquiries, our agents convey messages with kindness and clarity to ensure good communication. Our staff is trained, qualified and experienced in telephone service: they know how to react in any type of situation.
- It is no longer necessary to invest in human and personal equipment to have an effective customer service department. In addition, thanks to a partner like EXCELLENT, you have access to more advanced technologies for your telephone service (call records, waiting tones, personalized messages…) and you can offer telephone service in several languages.
Telephone Attention Service with EXCELLENT
- Efficiency, quality and agility are the values that we highlight the most in our telephone service. We take care of your company as if it were ours and we will ensure at all times that the processes are optimized. We have several levels of control and we establish periodic communications with the client to ensure the success of the project.
- EXCELLENT assigns a commercial contact to each information request so that you receive a personalized treatment. We proceed to study your needs in order to assess the necessary resources, the methodology to apply and other possible special requirements to take into account to make a personalized proposal.
- At EXCELLENT, we adapt our resources tailored to the needs of each company from freelancers and liberal professionals to SMEs with hundreds of employees. You can outsource the most common inquiries about your product or service in a profitable, professional way and most importantly: with the total satisfaction of your clients.
- We will train our professionals on the services and / or products of your company to be able to attend the maximum number of inquiries. In addition, we will establish a series of guidelines together to answer each query, doubt, suggestion or complaint rigorously, guaranteeing the best service always with excellent treatment.