Hotel Reception Service
A reception is much more than a person at the entrance of the hotel, it is your first image and contact for the outside. You can rely on EXCELLENT teams, both to convey a serious, available and professional image, as well as to offer personalized, efficient and high-quality attention to ensure the satisfaction of your customers.
Why hire a Hotel Reception Service?
- The reception team is key to your establishment. Having highly qualified, specialized and experienced professionals is an advantage for your business. At EXCELLENT, we are experts in training and motivating reception and customer service teams so that you always have an operational team and at 100% capacity.
- In addition to allowing cost reduction, the outsourced reception service allows you greater flexibility. At EXCELLENT, we adapt our resources to the real needs of your hotel without having to worry about hiring staff. Depending on the season or occupancy peaks, we will adapt our services to meet your demand.
- Working with an outsourced company to manage the hotel reception allows you to prevent any shortage of staff. With your own workers on your staff, it is common for you to have to face the loss of a worker and if your own staff cannot take over the shift of the missing colleague, incidents will skyrocket. On the contrary, with EXCELLENT, anyone unsubscribed is replaced immediately, providing them with the necessary training so that they do not affect the reception of customers.
- Finally, as Hotel Outsourcing, we will help you to simplify the management of your business. By receiving EXCELLENT reception, you reduce planning hours and can dedicate your time to managing incidents and improving the quality of customer service. Here simplifying is synonymous with productivity and improved service quality.
Hotel Reception Service with EXCELLENT
- At EXCELLENT we know the importance of having a team of specialists you can trust to outsource your hotel processes such as reception. For this reason, we have a team of expert consultants with in-depth knowledge of the sector who will be able to assess your needs and offer you a tailored solution.
- We will assign a contact salesperson to each information request and we will schedule a visit to assess your needs and prepare a personalized offer. In addition, to ensure fast and fluid communication during the performance of the service, periodic communications are established with the client and monthly reports are issued.
- The quality of our service and the satisfaction of our clients are paramount. For this reason, EXCELLENT establishes different levels of control, combining general supervision and quality control to ensure the correct development of the project. In any case, we have reactive and proactive teams to answer any questions or queries you may have.
- EXCELLENT ensures 100% efficiency of your reception team. The staff is trained, highly qualified and experienced. In addition, we have multilingual staff with French and English languages to serve your clients perfectly and make them feel comfortable in your facilities.
